Order Processing Times
- For “print your own” orders, we aim to send a high-resolution printable file within 1-2 working days.
- For printed orders, we aim to process and dispatch within 5-7 working days.
United Kingdom Delivery
- Standard delivery is £3.99 per item, with an additional charge of £0.50 for each subsequent item.
- Once the order is ready to be shipped our preferred method is to dispatched via Royal Mail Tracked 48 – at times we may well need to an alternative shipping courier if required . Where possible, a tracking number will be provided.
- At this time, we do not ship outside of the UK.
For inquiries, please reach out via our Facebook page or email us at info@gwapt.co.uk.
Returns & Refunds
- If your item arrives damaged or faulty, we’re happy to offer a replacement or refund. Please email us within 14 days of receiving your order, including your order number and details of the issue, so we can resolve it promptly.
- Buyers are responsible for ensuring personalisation details are entered correctly. If an error is due to the buyer—such as submitting incorrect or incomplete information—we cannot offer a refund or accept a return. However, we understand that mistakes happen, so please get in touch and we’ll do our best to help.
- We cannot accept returns or offer refunds for personalised items if the buyer simply changes their mind.